TouchPoints

Creating Powerful Leadership Connections in the Smallest of Moments
By Douglas Conant & Mette Norgaard
498 Pages

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Have you ever considered that your biggest complaint about running a company might actually be your greatest asset?

In TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass; hardcover; May 2011), co-authors Douglas Conant and Mette Norgaard turn conventional business wisdom on its head. They assert that the daily interruptions leaders face are actually the moments that hold the greatest opportunity for effective leadership.

TouchPoints reveals the theory that helped Conant turn around the Campbell Soup Company and lead Nabisco Foods Company during five years of consecutive growth. Conant and Norgaard argue that the secret to leadership mastery is to use interruptions and other incidental interactions as a method to promote the company’s values, purpose and agenda. The result? Higher employee engagement, improved growth and revenue, and better customer relationships.

"Tremendous! A literal masterpiece on leadership."
- Stephan M. R. Covey

Author of The Speed of Trust

Video Summaries

Doug's Most Memorable TouchPoints
11:57
Doug and Mette TouchPoints Q&A
6:24
An Introduction to TouchPoints
10:25

What People Are Saying

Doug stands out as a high performance CEO who is also a people builder. He demonstrates that one can get outstanding results while also being a good human being”
Fred Hassan
Partner, Warburg Pincus; Former Chairman & CEO, Schering Plough Corp & Pharmacia
Doug's words are insightful and inspiring. He is an engaging and thoughtful speaker and his approach and advice regarding interpersonal skills and relationships in the workplace was immediately actionable and practical”
Google
Doug, your presentation was a big hit! You weren't just a consultant telling us what we should be doing. You had been in our chairs and saw first-hand what worked and what didn't work.”
Tony Earley
Chairman & CEO, Pacific Gas & Electric

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