Creating Powerful Leadership Connections in the Smallest of Moments
By Douglas Conant & Mette Norgaard
498 Pages

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Have you ever considered that your biggest complaint about running a company might actually be your greatest asset?

In TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass; hardcover; May 2011), co-authors Douglas Conant and Mette Norgaard turn conventional business wisdom on its head. They assert that the daily interruptions leaders face are actually the moments that hold the greatest opportunity for effective leadership.

TouchPoints reveals the theory that helped Conant turn around the Campbell Soup Company and lead Nabisco Foods Company during five years of consecutive growth. Conant and Norgaard argue that the secret to leadership mastery is to use interruptions and other incidental interactions as a method to promote the company’s values, purpose and agenda. The result? Higher employee engagement, improved growth and revenue, and better customer relationships.

"Tremendous! A literal masterpiece on leadership."
- Stephan M. R. Covey

Author of The Speed of Trust

Video Summaries

Doug's Most Memorable TouchPoints
Doug and Mette TouchPoints Q&A
An Introduction to TouchPoints

What People Are Saying

Doug Conant is truly one of the great leaders in American business. He understands the requirements of business as well as the motivations of people.”
Daryl Brewster
CEO, CECP; Former Krispy Kreme Doughnuts, Inc.
Doug's leadership lessons around what it takes to achieve the best by building, training, and leading highly effective teams are very applicable to our work at Wells Fargo. Your keynote inspired us! ”
Avid Modjtabai
Senior Executive Vice President, Consumer Lending, Wells Fargo
Doug is the living embodiment of the power of a great leader as teacher. He has an extraordinary capacity to share the lessons of his experience in a way that enlightens and inspires.”
Russ Eisenstat
Executive Director, Center for Higher Ambition Leadership

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