Humble Inquiry

The Gentle Art of Asking Instead of Telling
By Edgar Schein
144 Pages

Buy the Book

his book is built around the notion that if you want to effectively influence people, the best way to connect with them is through humility and curiosity. Schein offers a Socratic approach to building relationships in a way that can tangibly influence direction. Some of the ideas here are notably aligned with Jim Collins’ notion of “Level 5 Leadership” in that the differentiating characteristic of the leaders that Schein profiles is their humility and fierce resolve to learn and do better. When leaders are humble and curious, their thirst to understand shines through all their interactions and they become much more approachable to stakeholders. Similarly, Schein argues that when leaders genuinely display their desire to be helpful — and to see other people’s point of view — they are much more effective. A provocative and worthy book.

– D. R. Conant

What People Are Saying

Touchpoints is a remarkable book that will forever change how we view the work of leadership”
Stephen M.R. Covey
Author of The New York Times and #1 Wall Street Journal bestselling book, The Speed of Trust
Doug Conant is truly one of the great leaders in American business. He understands the requirements of business as well as the motivations of people.”
Daryl Brewster
CEO, CECP; Former Krispy Kreme Doughnuts, Inc.
Doug's leadership lessons around what it takes to achieve the best by building, training, and leading highly effective teams are very applicable to our work at Wells Fargo. Your keynote inspired us! ”
Avid Modjtabai
Senior Executive Vice President, Consumer Lending, Wells Fargo

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