
New York Times
Wall Street Journal
Bestseller
TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass; hardcover; May 2011) is co-authored with Mette Norgaard, and turns conventional business wisdom on its head, suggesting that the daily interruptions that leaders face in nearly epidemic proportions are actually the moments where the greatest leadership opportunities lie.
“In TouchPoints Campbell Soup’s extraordinary CEO Doug Conant and Mette Norgaard have created a superb leadership guide to empower people by leading in every interaction – up close and personal, hands on, and tough-minded, yet tender-hearted. You’ll learn an enormous amount about leadership if you let them mentor you through this remarkable book.”
– -Bill George, Professor, Harvard Business School and Author of True North
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