From Wiley Books
TouchPoints Book Synopsis
Ten Memorable TouchPoints
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TouchPoints
New York Times
Wall Street Journal
Bestseller
TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass; hardcover; May 2011) is co-authored with Mette Norgaard, and turns conventional business wisdom on its head, suggesting that the daily interruptions that leaders face in nearly epidemic proportions are actually the moments where the greatest leadership opportunities lie.
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