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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments (Jossey-Bass; hardcover; May 2011) is co-authored with Mette Norgaard, and turns conventional business wisdom on its head, suggesting that the daily interruptions that leaders face in nearly epidemic proportions are actually the moments where the greatest leadership opportunities lie.
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httpv://www.youtube.com/watch?v=R8j1Eww-yNU Have you ever noticed how a pat on the back makes you feel great for days? If the praise comes in handwritten or email form, maybe you frame the note and put it on your wall so it can lift you up on a tough day or help you feel more engaged at work. (Years of studies by Gallup and other research groups have shown that engaged employees are much more … Continue reading